TravelOxygenRental.COM
is owned and
operated by Shenk
Enterprises,
L.L.C.
Our determined
operations team
have over 60
years of
combined
experience in
the home
medical
equipment and
respiratory
field.
Owners,
Richard Shenk and Corey
Shenk have been
in the Medical
industry for a
combined 30
years. This
combination
creates a team
that can help
our customers
understand what
their options
are to help
with patient
compliance and
create a more
productive
clinical
outcome.
Although we we
strive to
create a
problem free
experience for
our patients,
machines will
sometimes need
attention.
Here you will
find
answers to some
questions
should you have
problems while
renting.
In addition, we
utilize a
nationwide
network of
providers to
provide
replacements
should it be
needed. For
after hours
technical
support, please
call our toll
free number
1-800-489-8165
and listen for
the after
hours number.
Our store hours
are 9am to 5pm
EST. Monday
through Friday
and 24 hour
emergency
on-call
services.
INOGEN ONE
PROBLEMS
BACK TO TOP
"Comm Error" -
Why do I get
this message,
and what should
I do next?
This message
is displayed if
the
concentrator
has difficulty
communicating
with the
battery. The
user should
remove the
battery and
reinstall it
(first shut the
unit
down or
power it using
the AC power
supply). If
this error
regularly
occurs, please
contact
TravelOxygenRental.com
Customer Care
for further
instruction.
The battery
will
continue to
power the
concentrator if
it is the sole
source of
power, but the
concentrator
will not be
able to track
the remaining
charge on the
battery.
If AC power
is used, the
battery will
not charge with
a comm error
showing.
"Error 4, Call
Provider" - Why
do I get this
message, and
what should I
do next?
This message
indicates that
the
concentrator
has detected
pressure that
is lower or
higher than
expected. When
this happens,
the
concentrator is
shut down.
An Error 4
message is
usually due to
a low pressure
condition. This
may be caused
by placing the
concentrator in
the Satellite
setting without
connecting a
Satellite
Conserver,
or by having a
leak in the
tubing to the
Satellite
Conserver. This
situation will
allow the
product gas to
leak from the
system, thereby
reducing the
internal
pressure. If
the user is
sure that such
a leak did not
occur, then
there may be a
problem with
the
concentrator
and it may need
to be returned
for
troubleshooting.
Please
contact
TravelOxygenRental.com
Customer Care
for further
instruction.
Note: the error
4 message will
not display
until the
concentrator
has been
operating
for at least
five minutes.
"Battery
Empty-Attach
Plug" - Why is
the message
still there
after I attach
the power
supply?
If the
concentrator is
run until the
battery is
depleted, the
system is shut
down (oxygen
production is
stopped) and
this message is
displayed. Even
if the user
connects the
power plug at
this time,
further action
is required. In
order to clear
the display of
the message,
you should
press the
ON/OFF button
to shut the
unit down
completely.
Then press the
ON/OFF button
to restart.
"Battery HOT
Warning" - Why
do I have this
message, and
what do I do
now?
The
concentrator
will shut down
if the battery
temperature is
too hot. If the
battery is just
below this
temperature,
the user will
receive the
Battery HOT
Warning
on the
display, along
with a beep
warning. This
warning is
simply intended
to alert the
patient that
continued use
of the battery
may result in
system shutdown
if
the battery
temperature
continues to
increase. Note
that the
temperature of
the
concentrator
and battery
will be higher
when used at
higher flow
settings.
Suggestions
for reducing
the battery
temperature are
provided in the
Patient Manual.
If the battery
regularly
becomes too
hot, please
contact
TravelOxygenRental.com
Customer
Care for
further
instruction.
"Battery HOT,
Not Charging" -
Why do I get
this message,
and what should
I do next?
In order to
begin charging,
the battery
must be below a
certain
temperature. If
the battery has
recently been
discharged in a
concentrator,
depending on
environmental
conditions, it
may exceed this
temperature and
must cool down
prior to
charging. To
expedite
cooling, the
user may run
the unit on AC
power,
remove the
battery for 10
minutes, or
replace the
battery with a
cool battery,
if desired. If
the battery is
left in the
concentrator,
the alert will
continue to
appear
until the
battery cools
sufficiently to
begin the
charging
sequence.
"Battery Error,
See Manual" -
Why do I get
this message,
and what should
I do next?
This message
is displayed if
the
concentrator
has difficulty
communicating
with the
battery. The
user should
remove the
battery and
reinstall it
(first shut the
unit
down or
power it using
the AC power
supply). If
this error
regularly
occurs, please
contact
TravelOxygenRental.com
Customer Care
for further
instruction.
A battery
error will
prevent the
battery from
powering the
concentrator.
"Error 1, Call
Provider" - Why
do I get this
message, and
what should I
do next?
This error
may result from
an error in
communication
between the
battery and the
concentrator.
Remove the
battery and
reinsert in the
concentrator.
If the error
regularly
occurs, please
contact
TravelOxygenRental.com
Customer Care
for further
instruction.
"Error 16, Call
Provider" - Why
do I get this
message, and
what should I
do next?
If this
error repeats
itself to the
point of
becoming a
nuisance,
please contact
TravelOxygenRental.com
Customer Care
for further
instruction.
"Error 8, Call
Provider" - Why
do I get this
message, and
what should I
do next?
This message
indicates that
the
concentrator
software has
detected oxygen
concentration
below 50%. When
this happens,
the
concentrator
shuts down. An
oxygen
concentration
this low may be
caused by
placing the
concentrator in
the "Satellite"
setting without
connecting a
Satellite
Conserver, or
by having a
leak in the
tubing,
allowing the
product gas to
leak from the
system, thereby
reducing the
oxygen
concentration.
If the user is
certain that
such a leak did
not occur,
there may be a
problem with
the
concentrator
and it may need
to be returned
for
troubleshooting.
Please contact
TravelOxygenRental.com
Customer Care
for further
instruction.
ECLIPSE
PROBLEMS
BACK TO TOP
CONDITIONS/UNIT
NEEDS ATTENTION
CONDITIONS
IF YOU HAVE
ADDITIONAL
QUESTIONS YOU
MAY DOWNLOAD
THE
PDF MANUAL HERE
The table shows
possible alarm
conditions and
suggests
appropriate
responses. If
any other
alarms occur,
call our
customer care
center at
1-800-489-8165.
WARNING
AVAILABILITY OF
AN ALTERNATE
SOURCE OF
OXYGEN IS
RECOMMENDED IN
CASE OF POWER
OUTAGE OR
MECHANICAL
FAILURE.
CONSULT
YOUR PHYSICIAN
FOR THE TYPE OF
BACK-UP SYSTEM
REQUIRED.
DO NOT
IGNORE
ALARMS.
INVACARE
HOMEFILL
PROBLEMS
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